Quality Improvement Initiatives

Basic Approach
Specific Initiatives
Initiatives to Date

Basic Approach

The difficulty of system development has risen dramatically due to the increasing sophistication of business in general. To ensure that we can continue to provide exceptional products and services, we are taking various steps to improve quality, including the implementation of development processes that comply with ISO 9001^*1 and CMMI^*2.

*1

The international standard for quality management systems
*2

Capability Maturity Model Integration: This development process model is in wide use around the world.

Promotional System

We established the Project Management Office Committee to enhance the quality of our system development and technical support services, as well as customer satisfaction levels. The committee is working to strengthen DENTSU SOKEN's development capabilities, including project management, through the establishment of development risk management and development processes, as well as company-wide education and activities for information-sharing. In addition to providing risk assessments for development projects to help the Management Council deliberate on whether or not to propose said projects, the committee also monitors progress on projects deemed to be high risk and submits monthly reports to the Management Council.

Organizational Chart

Specific Initiatives

The Review Board: Monitoring Development Risks

Through monitoring of development risks in projects, we can control risks and minimize their impact when they occur. To assess a project’s risks, we verify the details of required specifications, technical difficulty, development periods, and development cost estimates, from the pre-proposal phase through to the completion of the project at key milestones. The criteria for selecting projects for Review Board monitoring are periodically reviewed based on risk occurrence trends.

Development Process Improvements: The i*yes Standard Development Process

Through these activities, we are working to optimize development processes for each project by standardizing the project development process and applying these standards throughout the Company. This standardization covers both project management and software engineering processes and is subject to regular reviews. To facilitate efficient project execution, we also provide access to the extensive case study resources that we have accumulated from both within and outside the Company.

Education and Information-Sharing

The expansion of our business activities has been accompanied by an increase in both the scale and complexity of our projects. We are working to improve our development capabilities through human resource development and the utilization of knowledge so that we can control the risk of problems occurring and deliver high-quality products and services.

Initiatives to Date

DENTSU SOKEN launched Risk Monitoring Activities conducted by RB in 2004 and in 2007 launched standardization of the CMMI-compliant i*yes development process. Since then, we have continued to incorporate the latest activities from industry and academic institutions and in-house knowledge as needed to enhance quality improvement.

We will continue to pay attention to the latest technologies and industry trends with the aim of realizing further improvements.

Chronological Table

Notes:

On January 1, 2024, Information Services International-Dentsu, Ltd. (ISID) changed its Company name to DENTSU SOKEN INC. Please be aware that the Company name, service names, and other information were current at time of publication.

FY2004	Risk Monitoring Activities conducted by RB introduced.
FY2007	Process standardization, an i*yes activity, based on CMMI implemented.
FY2008	CMMI Level 3 achieved at two ISID business operations.
FY2011	Collection and provision of case studies from within and outside the organization (deliverables created in actual projects) launched.
FY2011	CMMI Level 3 achieved by all ISID and ISID-IT departments.
FY2016	Project risk determination using AI launched.
FY2019	ISO 9001 certification obtained at the division within the Financial Industry Business Operations department.³

Notes:

3.

Acquisition of ISO 9001: ISID acquired ISO 9001 certification in its Financial Industry Business Operations, Core Banking Solutions Business Unit, Client Solution Department I, and Client Solution Department II (as of 2019). These organizations operate quality management systems (QMS) that comply with ISO standards, and are engaged in continuous improvements to enhance quality.