Quality Improvement Initiatives

The difficulty of system development has risen dramatically due to the increasing sophistication of business in general. To provide superior products and services, we conduct quality improvement activities, including the establishment of a quality management system compliant with ISO 9001^*1.

We established the Project Management Office Committee to enhance the quality of our system development and technical support services, as well as customer satisfaction levels. The committee is working to strengthen DENTSU SOKEN's development capabilities, including project management, through the establishment of development risk management and development processes, as well as company-wide education and activities for information-sharing. In addition to providing risk assessments for development projects to help the Management Council deliberate on whether or not to propose said projects, the committee also monitors progress on projects deemed to be high risk and submits monthly reports to the Management Council.

Organizational Chart

The Review Board: Monitoring Development Risks

Through monitoring of development risks in projects, we can control risks and minimize their impact when they occur. To assess a project’s risks, we verify the details of required specifications, technical difficulty,  development periods, and development cost estimates, from the pre-proposal phase through to the completion of the project at key milestones. The criteria for selecting projects for Review Board monitoring are periodically reviewed based on risk occurrence trends.

Through the implementation of a quality management system, these activities promote the standardization and continuous improvement of development processes. This standardization covers both project management and software engineering processes and is subject to regular reviews. To facilitate efficient project execution, we also provide access to the extensive case study resources that we have accumulated from both within and outside the Company.

The expansion of our business activities has been accompanied by an increase in both the scale and complexity of our projects. We are working to improve our development capabilities through human resource development and the utilization of knowledge so that we can control the risk of problems occurring and deliver high-quality products and services.

DENTSU SOKEN launched Risk Monitoring Activities conducted by RB (Review Board) in 2004. In 2007, it began the standardization and deployment of development processes through i*yes in compliance with CMMI^*2, and in 2024 rolled out a company-wide quality management system (i*yes) compliant with ISO 9001. Since then, we have continued to incorporate the latest activities from industry and academic institutions and in-house knowledge as needed to enhance quality improvement.

We will continue to pay attention to the latest technologies and industry trends with the aim of realizing further improvements.