Quality Improvement Initiatives



With various changes in our lifestyle indicated by the technological innovation of ICT such as AI, cloud-based services and the SDGs, the products and services required by society have rapidly evolved and diversified in recent years. Expectations for ICT system development are changing to go beyond manufacturing to produce creative and valuable solutions.

As it grasps the significance of ongoing societal changes, DENTSU SOKEN aims to provide high-quality products and services to our business clients.

Quality Management

To ensure the quality of its products and services, DENTSU SOKEN attaches great importance to the strict operation of risk management, development process maintenance, and improving the ability to carry out projects through education. We have introduced the Review Board, a mechanism for ensuring quality, as well as i*yes, which is the DENTSU SOKEN standard development process.

Review Board (RB)

This board is designed to prevent project problems by strengthening project risk management. At major milestones from the start to finish of each project, a group of risk management experts from each department helps identify risks and consider remedial measures.

Project risks are reported to management from time to time and used to make management decisions to prevent problems.

Standards Development Process (i*yes)

This activity aims to standardize the project development process. For project management and software engineering, we establish and monitor processes and collect and provide case studies from within and outside the Company (deliverables created in actual projects). DENTSU SOKEN's standard development process, i*yes, was developed in accordance with CMMI1 and achieved CMMI level 3 in 2011. Furthermore, in 2019, we obtained ISO 90012 certification at the department in charge of public organizations within the Financial Industry Business Operations department.

  • 1.
    Capability Maturity Model Integration. A model of the development process that is widely used throughout the world.
  • 2.
    International standard for quality management systems.
RB and i*yes Relationship to Development Projects

Initiatives to Date

DENTSU SOKEN launched Risk Monitoring Activities conducted by RB in 2004 and in 2007 launched standardization of the CMMI-compliant i*yes development process. Since then, we have continued to incorporate the latest activities from industry and academic institutions and in-house knowledge as needed to enhance quality improvement.

We will continue to pay attention to the latest technologies and industry trends with the aim of realizing further improvements.

Chronological Table

  • Notes:
    On January 1, 2024, Information Services International-Dentsu, Ltd. (ISID) changed its Company name to DENTSU SOKEN INC. Please be aware that the Company name, service names, and other information were current at time of publication.

Risk Monitoring Activities conducted by RB introduced.


Process standardization, an i*yes activity, based on CMMI implemented.


CMMI Level 3 achieved at two ISID business operations.


Collection and provision of case studies from within and outside the organization (deliverables created in actual projects) launched.


CMMI Level 3 achieved by all ISID and ISID-IT departments.


Project risk determination using AI launched.


ISO 9001 certification obtained at the division within the Financial Industry Business Operations department.3

  • 3.
    Acquisition of ISO 9001: ISID acquired ISO 9001 certification in its Financial Industry Business Operations, Core Banking Solutions Business Unit, Client Solution Department I, and Client Solution Department II (as of 2019). These organizations operate quality management systems (QMS) that comply with ISO standards, and are engaged in continuous improvements to enhance quality.